Last Updated: June 6, 2025
At Chauffeur Bodyguard, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website (https://www.chauffeurbodyguard.co.uk), book our chauffeur or culinary services, or engage with us in other ways. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you consent to the practices described in this policy. Please read it carefully.
1. Who We Are
We are Chauffeur Bodyguard, a sole proprietorship registered in England and Wales, UK.
Contact us at:
Email: info@chauffeurbodyguard.co.uk
Phone: +44 79330 67213
Address: England, UK
2. Data We Collect
We may collect and process the following personal data when you interact with our website or services:
Booking Information: Name, email address, phone number, pick-up/drop-off locations, flight details (for airport transfers), event details (e.g., for weddings, galas), and dietary preferences (for culinary services).
Payment Information: Transaction details for payments via PayPal, UK-legal debit/credit cards, or Bitcoin (via Lightning Network or tipping). We do not store payment card details; these are processed securely by third-party payment providers.
NDA Related Data: For high-profile clients requesting Non-Disclosure Agreements (NDAs), we may collect additional data (e.g., specific client requirements) as outlined in the NDA.
Usage Data: If you use our website, we may collect non-identifying data like IP addresses, browser type, or device information via cookies (see our Cookies Policy [link if applicable]).
Enquiries: Data you provide when contacting us (e.g., via contact forms, email, or phone).
3. How We Use Your Data
We use your personal data for the following purposes:
To Provide Services: To process bookings, arrange chauffeur services (e.g., airport transfers, long-distance trips), and deliver culinary services (e.g., menus for events or journeys).
To Communicate: To confirm bookings, respond to inquiries, provide customer support, or send service updates (e.g., driver arrival times).
To Process Payments: To handle payments via PayPal, debit/credit cards, or Bitcoin (Lightning Network or tipping), including HMRC reporting for cryptocurrency transactions.
To Fulfill NDAs: To manage confidentiality agreements for high-profile clients, as agreed in separate contracts.
To Improve Our Services: To analyze booking trends or feedback (anonymized where possible) to enhance our offerings.
Legal Compliance: To comply with legal obligations (e.g., UK GDPR, tax reporting) or enforce our Terms and Conditions.
4. Legal Basis for Processing
We process your data based on the following legal grounds under UK GDPR:
Contract: To fulfill bookings or NDAs (e.g., processing pick-up details, dietary preferences).
Consent: For optional data like marketing communications or cookies (you can withdraw consent at any time).
Legitimate Interests: For improving services or analyzing anonymized data, where this doesn’t override your rights.
Legal Obligation: For tax reporting (e.g., Bitcoin payments) or regulatory compliance (e.g., private hire vehicle licensing).
5. Data Sharing
We do not share your personal data with third parties except:
Service Providers: Trusted partners who process payments (e.g., PayPal, Bitcoin Lightning Network providers) or host our website/booking system. These providers are UK GDPR-compliant.
Regulatory Authorities: As required by law (e.g., HMRC for tax purposes, local authorities for private hire compliance).
NDA Partners: If an NDA involves third parties (e.g., event venues), we share only necessary data with your consent.
We do not sell your data or share it for marketing purposes without your explicit consent.
6. Data Storage and Security
Storage: Data is stored securely on [e.g., UK-based servers, encrypted databases]. Bitcoin transaction data is handled via secure Lightning Network protocols.
Retention: We retain booking and payment data for 6 years to comply with UK tax laws. NDA related data is retained as per the agreement. Other data (e.g., enquiries) is kept for up to 2 years unless you request deletion.
Security: We use industry-standard measures (e.g., encryption, secure payment gateways) to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under UK GDPR, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Erasure: Request deletion of your data (subject to legal obligations, e.g., tax records).
Restriction: Limit how we use your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to data processing for marketing or legitimate interests.
Withdraw Consent: Opt out of marketing or cookies at any time.
To exercise these rights, contact us at [your email]. We will respond within 30 days.
8. Cookies
We may use cookies to enhance your website experience (e.g., remembering booking preferences). See our Cookies Policy [link if applicable] for details. You can manage cookies via your browser settings, but disabling them may affect website functionality.
9. Third-Party Links
Our website may link to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before sharing data.
10. Operations in England, Wales, and Scotland
This policy applies to services provided in England, Wales, and Scotland. UK GDPR and the Data Protection Act 2018 govern our data practices uniformly across these regions. For services in Scotland, we comply with local regulations (e.g., private hire vehicle licensing, food safety), but no additional data protection laws apply.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on our website, and we encourage you to check back regularly.
12. Contact Us
For questions, concerns, or to exercise your data rights, contact us at:
Email: info@chauffeurbodyguard.co.uk
Phone: +44 79330 67213
Address: England, UK
By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.